Privacy Policy
North Haven Wellness Studio respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation. This Privacy Policy explains how North Haven Wellness Studio collects, uses, discloses, stores, and protects personal information in connection with its wellness-studio services, website, communications, and related business operations.
1. Introduction and Company Information
This Privacy Policy applies to personal information collected by North Haven Wellness Studio in the course of providing wellness-studio services, including appointments, consultations, class registrations, memberships, customer support, marketing communications, and website interactions.
North Haven Wellness Studio
2145 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-4593
For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, as defined under applicable Canadian privacy laws.
2. Data Collection and Processing
North Haven Wellness Studio may collect personal information directly from you, automatically through our website and digital tools, and from third parties where permitted by law. The types of information we may collect include:
- Contact details, such as name, email address, telephone number, and mailing address;
- Account and booking information, such as appointment history, class registrations, membership details, and preferences;
- Payment-related information, such as billing details and transaction records; payment card data is typically processed by third-party payment processors and is not stored by us unless necessary and lawful;
- Health-related or wellness-related information that you voluntarily provide in connection with services, intake forms, waivers, or consultations, where relevant and with appropriate consent;
- Communications with us, including emails, phone calls, messages, feedback, and survey responses;
- Technical and usage information, such as IP address, browser type, device information, pages visited, and cookies or similar technologies used on our website;
- Marketing preferences and consent records.
We collect only the personal information that is reasonably necessary for the purposes identified in this Privacy Policy, unless otherwise required or permitted by law.
3. Purpose of Data Processing
North Haven Wellness Studio uses personal information for the following purposes:
- To provide wellness-studio services, including bookings, classes, appointments, memberships, and customer support;
- To communicate with you about scheduling, service updates, administrative matters, and responses to inquiries;
- To process payments, invoices, refunds, and related financial transactions;
- To maintain internal records, manage accounts, and administer client relationships;
- To personalize services and improve the customer experience;
- To send marketing communications, promotions, newsletters, or offers where permitted by law and, where required, with your consent;
- To monitor, maintain, secure, and improve our website, systems, and operations;
- To comply with legal, regulatory, tax, accounting, and reporting obligations;
- To protect the rights, property, safety, and security of North Haven Wellness Studio, our clients, staff, and visitors;
- To manage disputes, enforce agreements, and prevent fraud or misuse.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on one or more of the following grounds to collect, use, and disclose personal information:
- Consent: Where you have given express or implied consent, including for certain wellness-related information, marketing communications, and optional services;
- Contractual necessity: Where processing is necessary to provide requested services, manage bookings, or fulfill our obligations to you;
- Legitimate business purposes: Where permitted by law, including for administration, security, fraud prevention, service improvement, and internal operations;
- Legal and regulatory obligations: Where processing is required to comply with applicable laws, court orders, tax requirements, or lawful requests from authorities;
- Protection of vital interests or lawful investigation: Where necessary to protect safety, prevent harm, or respond to lawful investigations or emergencies.
Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
North Haven Wellness Studio may disclose personal information to third parties only as necessary and in accordance with applicable law. These third parties may include:
- Payment processors and financial institutions;
- Booking, scheduling, email, customer relationship management, and website service providers;
- Professional advisors, such as accountants, auditors, lawyers, and insurers;
- Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
- Technology and security providers that support our operations;
- Third parties involved in a business transaction, such as a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
We require third parties that process personal information on our behalf to protect it appropriately and to use it only for authorized purposes.
6. Data Transfer to Third Countries
Your personal information may be stored or processed outside of Canada, including in other countries where our service providers operate. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, North Haven Wellness Studio takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable Canadian privacy requirements.
7. Storage Duration
North Haven Wellness Studio retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, and to resolve disputes or enforce agreements.
Retention periods vary depending on the type of information and the purpose for which it was collected. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you;
- Rectification: Request correction of inaccurate, incomplete, or outdated information;
- Erasure: Request deletion of personal information in certain circumstances, subject to legal retention requirements;
- Restriction: Request that we limit the use or disclosure of your personal information in certain situations;
- Data portability: Request a copy of certain personal information in a structured, commonly used format where applicable by law;
- Objection: Object to certain uses of your personal information, including some direct marketing activities.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law, or advise you if additional time is needed.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting North Haven Wellness Studio. Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, and it may limit our ability to provide certain services or communications.
You may also unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.
10. Right to Complain
If you have concerns about our privacy practices or how we handle your personal information, we encourage you to contact us first so we can address your concern promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or with the applicable provincial privacy regulator, depending on the circumstances and applicable law.
For more information about your rights and how to make a complaint, you may contact the relevant privacy authority in your jurisdiction.
11. Data Security
North Haven Wellness Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- Access controls and role-based permissions;
- Secure storage and transmission methods;
- Staff confidentiality obligations and privacy training;
- Reasonable monitoring and security practices;
- Procedures for identifying, reporting, and responding to suspected privacy incidents.
No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
North Haven Wellness Studio
2145 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-4593
13. Changes to Privacy Policy
North Haven Wellness Studio may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated Privacy Policy on our website and revise the effective date, where appropriate.
Your continued use of our services after changes are posted constitutes your acknowledgment of the updated Privacy Policy, subject to any additional consent requirements under applicable law.